Classify customer support inquiries against a knowledge base and identify FAQ gaps

Curious Creator Lab | AI & Automation @CuriousCreatorX

In short: This prompt asks your AI to analyze this customer question. Nothing to fill in: copy it as it is.

Research & bot promptsWorks with ChatGPT

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Analyze this customer question.

Classify it into the appropriate category.

Determine whether it can be answered using the existing knowledge base.

If it can, provide the appropriate answer.

If it requires human judgment, mark it for human review.

Do not invent information that is not contained in the knowledge base.

Analyze these new customer questions and identify questions that are not currently covered by my knowledge base. Suggest which new FAQ entries should be added.

Fill in the [PLACEHOLDERS] before sending. Never paste real customer data into an AI tool you don't control.

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