Phone call handling rules for a small business
Julius T @juliusnebahIn short: This prompt helps with: phone call handling rules for a small business. Fill in [type of business], [number].
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I run a [type of business] with [number] staff. Help me write the rules for how incoming phone calls should be handled. 1. From the notes below, list the ten most common reasons customers call us. 2. For each reason, write: what the caller needs to know, what information we must collect, what may be promised (prices, dates, availability) and what must never be promised. 3. List every situation where the call must go to a person immediately, such as complaints, emergencies, safety issues, upset customers and pricing exceptions. 4. Write a short, polite closing for each type of call that confirms the next step and who will follow up. Mark anything you are unsure about as 'owner to confirm'. Do not invent prices, policies, hours or service areas. [Paste notes on typical calls, services, hours and service area]
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