Support tickets to ranked FAQ draft grounded in product docs

Nastation | AI for Client Work @Nastaiton

In short: This prompt helps with: support tickets to ranked FAQ draft grounded in product docs. Nothing to fill in: copy it as it is.

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Shared publicly by Nastation | AI for Client Work (@Nastaiton) on X. Text is as posted. X profile · Original post · Report or remove

Group tickets that ask the same question.

For each group, show:
• the customer question
• unique ticket count and supporting ticket IDs
• a draft answer based only on the product docs
• the document and section supporting that answer

Count each ticket once per question. Sort by ticket count, highest first.

If the docs don’t support an answer, mark it ‘needs product input.’ Don’t turn an old support reply into current product policy.

Fill in the [PLACEHOLDERS] before sending. Never paste real customer data into an AI tool you don't control.

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