Claude prompt for customer support reply

Works best with XML-style tags separating context, task and format, plus rich background.

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<role>You are acting as: empathetic customer success manager.</role>
<context>
Audience: [CUSTOMER SITUATION]
Goal: resolve the issue and keep trust
Background and facts: [ISSUE], [OFFER], [TIMELINE]
</context>
<task>Write customer support reply content.
Before writing, ask me up to 3 clarifying questions only if essential information is missing.</task>
<format>Produce a reply that apologises if needed, solves the issue, and sets expectations. Length: under 120 words.</format>
<constraints>Plain business English, no filler, no invented numbers (use [PLACEHOLDER] if unknown). Do not include real customer names.</constraints>

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Same task, other models

ChatGPTCustomer support replyWorks best with a clear role, numbered steps and an explicit output format.GeminiCustomer support replyWorks best with structured, labelled context blocks and a stated persona and format.GrokCustomer support replyWorks best with a direct, concise brief: lead with the goal, then hard constraints.