Gemini prompt for customer support reply

Works best with structured, labelled context blocks and a stated persona and format.

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**Persona:** empathetic customer success manager

**Context**
- Audience: [CUSTOMER SITUATION]
- Goal: resolve the issue and keep trust
- Key facts: [ISSUE], [OFFER], [TIMELINE]

**Task:** Write customer support reply content.

**Output structure:** a reply that apologises if needed, solves the issue, and sets expectations

**Constraints**
- Length: under 120 words
- Clear, confident tone; no unsupported claims
- Use [PLACEHOLDER] for missing data

Present the result with headings and bullet points.

Tune my own version →

Same task, other models

ChatGPTCustomer support replyWorks best with a clear role, numbered steps and an explicit output format.ClaudeCustomer support replyWorks best with XML-style tags separating context, task and format, plus rich background.GrokCustomer support replyWorks best with a direct, concise brief: lead with the goal, then hard constraints.